TERMS OF SALE ACCEPTANCE Any contract for the sale of goods between Seller and Buyer (“Contract”) shall incorporate these terms. No terms or conditions endorsed upon, delivered with, or contained in the Buyer’s purchase order, confirmation of order, web order or other document will form part of any contract. PRICES Prices are inclusive of Value Added Tax, all local taxes, fees, or any other government charges now in force or enacted in the future. If the buyer amends the quantity or delivery date from that specified in the order, the Seller reserves the right to increase prices to reflect such variations. Seller reserves the right to amend accidental errors or omissions. Unless otherwise agreed by the Seller in writing the price for the goods shall be the price set out in the Seller’s price list or on the website. While trying to ensure that all prices on the Falcon Eye CCTV website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you immediately and give you the option of cancelling your order or reconfirming it at the correct price. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund. DELIVERY For UK orders, you should normally receive goods within 1-7 working days. We make every effort to deliver goods within the estimated time however delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby, we are unable to deliver within our usual delivery time (1-7 working days) and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund. For all delivery charges quoted online, Falcon Eye CCTV reserves the right to change delivery charges once all boxes have been packed. Falcon Eye CCTV will do what is possible within reasonable efforts to minimize volumetric weight before shipment. Whereas the delivery company will endeavour to deliver to a person the buyer is notified of a delivery window either via email or text message, it is the buyer’s responsibility to ensure the courier is informed via their website if you are unable to receive your delivery, failure to do so could mean that the item will be left in a safe place at the buyer’s risk. Any notification of missing or stolen parcels must be reported to Falcon Eye CCTV within 24 hours of delivery window in order for a claim to be made. Notification outside of this time frame will hinder investigation and void any claim on behalf of the seller. The seller does not accept responsibility for lost or stolen parcels due to the buyer not being available for delivery as notified. If for any reason the Seller has been unable to deliver the goods on time because the Buyer has not provided appropriate instruction, documents, the risk in the goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence; the goods will be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including without limitation storage and insurance). Falcon Eye CCTV will cover items damaged by the shipping carrier unless shipped using buyers own shipping account/courier or FOB dealings. TERMS OF PAYMENT Unless otherwise specified on the application and invoice, terms are cleared funds in advance of shipment. The buyer shall be in default of payment without reminder. In the event of non-payment Seller reserves the right to alter terms of payment, suspend credit and delay shipment or pursue any remedies available at law or under agreement. The acceptance by Seller of any payment after the specified due date will not constitute a waiver of the buyer’s obligations to make future payments on the specified dates. CANCELLATION You can cancel an order and return any goods that may already have been dispatched up to 21 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights. RETURNS POLICY We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable, please return them within 21 days in the original packaging and in an unused condition for a full refund less any postage and re-stocking costs. INTELLECTUAL PROPERTY RIGHTS Seller retains all intellectual property rights in and to all designs, engineering details and other data pertaining to any goods sold or any compilation, assembly, combination, method, or process in which any such goods are used as components, except where such rights are expressly assigned under written agreement executed by a director of Seller. LIMITED WARRANTY Seller warrants to the Buyer only, that the goods will be free from defects in material and workmanship and will perform to seller’s applicable specification for Seller’s specified standard warranty period of 2 months from the date of delivery of the goods to the Buyer. The liability of Seller hereunder shall be limited solely to replacing or crediting the current purchase price of (at Seller’s option) any defective units which are returned during the warranty period properly packaged and returned to the Seller. In no case are goods to be returned without first obtaining permission and a return authorization number from seller. Goods or parts which have been improperly handled or shipped or which have been subject to abuse, misuse, accident, alterations, neglect, improper or inadequate maintenance, unauthorized repair or improper installation are not covered by this warranty. Seller will make the final determination as to the existence or cause of any alleged defect. No warranty is made with respect to custom equipment or goods produced to Buyers custom contract for such custom goods. Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion, or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay. CLEARANCE LINES Products sold in our clearance section are sold on an “as is” basis, without any warranty for any purpose. These products are not covered by our warranty. LIMITATION OF LIABILITY Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion, or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay. The Seller’s liability arising out of the Contract and or sale is limited to the purchase price paid by Buyer and in no event will seller be liable for any costs of procurement of substitute goods or services by the Buyer, or for any special, consequential, incidental or indirect damage, loss or expense (including without limitation loss or profit) relating to or arising out of this agreement, whether the claim is based on contract, negligence, or any other theory of law or equity, under any circumstances whatsoever even if the Seller has been advised of the possibility of such damage. Loss or expense without limitation includes any liability that may arise out of third-party claims against Buyer. These limitations shall apply notwithstanding any failure or essential purpose of any limited remedy provided under paragraph 8 above or under any other term of the Contract. BUYERS DUTY TO GIVE TIMELY NOTICE OF SELLER’S BREACH Buyer agrees to notify Seller in writing within fourteen (14) days of Buyers discovery of any defective performance, failed performance or other breach of this agreement by seller. Failure of Buyer to provide such notice to Seller within this specified period shall constitute a waiver of the defective or failed performance or other application breach by seller. BANKRUPTCY If Buyer (i) becomes bankrupt or insolvent, (ii) commences or has commenced against it bankruptcy or insolvency proceedings or any other proceedings for the settlement of its debts, (iii) makes an assignment for the benefit of creditors, (iv) commences to be wound up or (v) suffers a receiver to be appointed, Seller will be at liberty by notice in writing to cancel this Contract without judicial intervention or declaration of default of Buyer and without prejudice to any right or remedy which may have accrued or may accrue thereafter to Seller and Buyer’s right to possession will terminate immediately. RETENTION OF TITLE Ownership of the goods will not pass to Buyer until seller has received in full (in cash or cleared funds), notwithstanding delivery and that risk on the goods has passed to the Buyer, all sums due to it in respect of the goods and all other sums which are or become due to Seller from Buyer on any account. Until ownership passes Buyer holds the goods on trust for Seller and will store the goods separately from all other goods of Buyer or any third party in such a way as that they remain easily identifiable. Buyer will not destroy, deface, or obscure any identifying mark or packaging on or relating to the goods. Buyer will maintain the goods in a satisfactory condition and will insure the goods (for their full value) on seller’s behalf against all risks and to the reasonable satisfaction of Seller. Buyer will hold any proceeds of insurance referred to above on trust for Seller and not mix them with any other money. Any processing and adaptation by buyer shall be affected on Seller’s behalf as manufacturer of the goods but without commitment or liability on the Seller’s part. If such processing or adaptation is affected with goods which are not Seller’s property or if the reserved goods are inseparably connected in any other way with the other goods, Seller shall acquire the co-ownership of the new or single product in the ration of the invoice value of the goods or the market value of such other goods in the absence of an invoice value. APPLICABLE LAW Buyer’s acceptance of any goods delivered pursuant to these Terms shall be conclusive evidence of Buyers acceptance of these Terms. Such acceptance shall act as a waiver of any terms and conditions included in Buyer’s order forms or other documents submitted by Buyer that are not acknowledged by Buyer in writing as part of the Contract. The Contract shall be governed by and construed in accordance with English Law and Buyer accepts the exclusive jurisdiction of the English courts. EXCLUSION OF THIRD-PARTY RIGHTS The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. RETURNS POLICY Faulty Goods can be returned within 30 days of invoice for replacement. Returns will not be accepted without prior authorisation. Defective goods will be replaced with equivalent products should the original product be out of stock. 1. The product(s) must be returned within 14 days from the date of issue of the RAN (Return Authorisation Number) number, otherwise the RAN number will be void and the product will not be accepted. 2. Any shipping costs incurred in returning product to Falcon Eye CCTV are the reseller’s responsibility. 3. Goods will not be accepted from the carrier unless clearly marked with a Falcon Eye CCTV RAN number. 4. Warranty will be void unless returned in suitable packaging. 5. Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted. 6. The RAN number is only issued for the goods stated above. 7. Falcon Eye CCTV standard policy is to replace goods, not to offer credit in exchange for returns. Returned goods will only be credited if they cannot be repaired or replaced by a similar product. 8. All products will be inspected for shortages; these will be noted and deducted in the case of a credit. 9. All products will be inspected for damage, in the case of a credit; no credit will be given for damaged goods. 10. “No Fault Found” goods will be returned. The buyer is responsible for return shipping expenses under all circumstances. Some goods are supplied with a manufacturer’s warranty. The reseller may need to contact the manufacturer directly with warranty claims. Falcon Eye CCTV will reasonably endeavour to assist the reseller with warranty claims. Returns Procedure The following is a step-by-step guide on how to return products to Falcon Eye CCTV. Our aim is to process returns smoothly and quickly. This can only be achieved if the following procedure is used. Please contact the office on +44 07795 142017 or ds@falconeyecctv.co.uk who will email you a Returns Form. · Fill in all sections relating to account details, including a contact name and telephone number. · Always use our stock codes where possible; they can be obtained from our invoices or delivery notes. You should also enter the quantity to be sent back and the original invoice number for each product to be returned. · Please describe the reason you are returning each product in the column provided. It is very important to us to monitor any faults that have occurred so that we can ensure repeated problems are eliminated. · Email your completed Returns Form to your account manager who will arrange for you to receive a RAN (Return Authorisation Number) by email. This is your unique reference number for this set of returns and will need to be quoted with any subsequent enquiry. · Enclose a copy of the Returns Form when returning goods and mark your RAN number clearly on the outside of the box. Boxes returned without a RAN number on the outside will not be processed. · On receipt of the package all products will be checked. Any products found which are not Falcon Eye CCTV or products claimed as faulty that have no fault found will either be held or sent back at customer’s expense. · Once completed any necessary replacements will be sent back by post and larger by next day delivery. · All returns are dealt with in the order they arrive, and we offer a one for one replacement service. Business Address and Contact Information Falcon Eye CCTV PO Box 834 BOREHAMWOOD WD6 9QA Tel: +44 07795 142017 Email: ds@falconeyecctv.co.uk

PRIVACY POLICY We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Cookies are used on our website to keep track of the contents of your Shopping-Cart and to store your details if you select the Remember Me Option, making your shopping experience a lot easier. The Cookies mechanism also works to store all delivery addresses if the address book is used. We never store your credit card details on our servers at any stage. Who we are We are Falcon Eye CCTV. Our address is: PO Box 834, Borehamwood, WD6 9QA Our website address is: https://www.falconeyecctv.co.uk/ What personal data we collect and why we collect it When you create an account, we collect personal data such as address information and email address, this is to allow us to process your orders for shipping and invoicing purposes. The data collected is show on the login form, registration form, checkout form, basket form, my account forms. We also collect visitor’s IP address and user agents to assist with fraud. Comments When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Contact forms We do not use contact form submissions for any marketing purposes. Cookies If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. We store various cookies for shopping purposes such as storing your basket, without these cookies your shopping experience would be very limited. In order to offer you Square’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Square, in order for Square to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Square’s own privacy notice.” Embedded content from other websites Articles and products on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Analytics We use Google Analytics third part service for tracking website analytics, please read Google Analytics privacy policy. This service does not allow us to track visitors on an individual basis. Who we share your data with We use Square for handling online card payments and finance purchases. How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We retain order and purchase information indefinitely for legal and accountancy reasons. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. Your contact information Contact ds@falconeyecctv.co.uk, regarding any privacy issues you may have or data deletion requests. How we protect your data Website data is stored on a secure server, we do not store payment card data. The website uses SSL across the whole website. Admin pages are secured with various techniques against bots and spammers, as well as email alerts and automatic blocking. What personal data we collect and why we collect it Comments When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websites Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. Our contact information Tel: +44 07795 142017 Email: ds@falconeyecctv.co.uk

DELIVERY INFORMATION For UK orders, you should normally receive goods within 1-7 working days. We make every effort to deliver goods within the estimated time however delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby, we are unable to deliver within our usual delivery time (1-7 working days) and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund. For all deliveries charges quoted online, Falcon Eye CCTV reserves the right to change delivery charges once all boxes have been packed. Falcon Eye CCTV will do what is possible within reasonable efforts to minimise volumetric weight before shipment. If for any reason the Seller has been unable to deliver the goods on time because the Buyer has not provided appropriate instruction, documents the risk in the goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence; the goods will be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including without limitation storage and insurance). DPD Two-day Service United Kingdom Two working days £4.95 DPD Next-day Service United Kingdom Next working day £9.95 Royal Mail Special Delivery United Kingdom Next Working Day by 1 pm £10.75 FedEx Europe Europe 1-5 working days Monday – Saturday £45.00

RETURNS A valid receipt must accompany all returned goods. No refunds will be given except for genuinely faulty goods. All goods assumed faulty by the customer will be returned to the manufacturer for a FAULT VALIDITY EXAMINATION, before any further action takes place. If assumed faulty goods are determined as genuinely not faulty by the manufacturer the goods will be sent back to the customer as soon as possible. Please allow up to 14 working days for a decision to be made. THE MANUFACTURERS DECISION IS FINAL Exchanges can be made, or credit notes can be issued (Valid for 12 months) on unwanted goods. These goods must be returned within 14 Days in an unused and re-sellable condition, with tags and proof of purchase (Receipt) as per distant seller regulations. https://www.gov.uk/accepting-returns-and-giving-refunds THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.